Dynamics 365 Customer Insights
Leverage AI driven insights to make better decisions and proactively improve customer satisfaction with confidence. Unifying data from across numerous sources, this app gives users a single view of customers, helps boost engagement, and unearths insights to help businesses produce personalized experiences.
Using machine learning, this app enables businesses to offer better customer service by measuring performance across channels, using data analysis to highlight areas for improvement, and help customer services agents be more productive with the use of innovative AI capabilities and features.
- Make the benefits of AI real for your business. Take informed action to improve your customer service experience using out-of-the-box insights. Measure performance over time across all channels, identify areas for growth, and improve productivity with innovative AI capabilities and features.
- Improve customer satisfaction. Build loyalty by resolving emerging issues before they impact more customers. Gain a comprehensive understanding of customer satisfaction score (CSAT) drivers and use AI insights to implement data-driven improvements.
- Increase operational efficiency. Streamline operations with case resolution insights, backlog trends, and historical comparisons to evaluate agent performance and business impact. Monitor case volume and incoming support topics to optimise agent productivity.
- Gain comprehensive visibility. Visualise customer engagement patterns, agent performance, and customer service operations using dashboards with built-in AI, business intelligence, and machine learning capabilities. Discover and share critical insights with interactive charts and filters.