Dynamics 365 for Customer Service
Earn customers for life. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction, even on the go.
Create effortless support experiences
Make it easy to find answers through self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.
Use AI through virtual agents
Automate resolution and free up agents for high-value interactions. Built on the most powerful AI customer service framework in the market, service bots are smart, fast, and always available. HP uses artificial intelligence to transform its customer support experience.
Resolve issues with predictive care. Keep customers happy by avoiding service and support issues. Analyse data from connected devices and take action before warning signs become a problem. Activate virtual agents for modern self-service solutions. Give customers direct access to your knowledge base. Share knowledge through community portals. Find more information on: Dynamics 365 Customer Service capabilities